High-stakes mandates in regulated industries.
Every role below involved direct accountability for staff engagement, service quality, project outcomes and multi-million budgets — in mission-critical environments where failure wasn't an option.
Crisis Remediation
6 months2026 · Financial Markets Backbone
Mission: stabilize mission critical plattform
took over a distributed DevOps team overwhelmed by their plattform and suffering repeated SLA breaches. Owned multiple P1s and reduced INC frequency by 70%. Supported recruitment of my successor.
Project Recovery
2 months2025 · eCommerce
Mission: re-launch
brought a strategic initiative from napkin scrible to implementation readiness. Secured ExCom sponsorship, business case, funding, staffing, and commitment on multi-year roadmap.
Scale-Up Accelaration
5 months2025 · Technology Consulting
Mission: expand into new vertical + geography
helped a boutique tech consulting set foot into a new industry (Insurance) and a new geography (FR Switzerland). Ignited first deals (1 mCHF ARR) via network & Cold-Calling.
a.i. Senior Leadership
5 months2024 · P&C Insurance Sales
Mission: keep 350 advisors on target during transition
oversaw a Sales Region (9 General Agencies, 850 mCHF ARR) during unplanned leadership gap. Increased sales performance and fixed critical compliance findings. Handed over #1 Region to my successor.
Vendor Remediation
14 months2024 · L&S Insurance Sales
Mission: untangle from a lousy vendor
led a major vendor escalation followed by a gracefull exit. Transformed it into a value-adding IT-integration opportunity and led to final implementation.
Executive Sponsor
8 months2023 · CRM Software Stack
Mission: remediate an IT transformation
recovered a complete migration stream gone into PROD without Change Management, resulting into a massively improved stakehdoler acceptance and usage+efficiency KPIs getting back on track
a.i. Senior Leadership
5 months2023 · L&H Insurance
Mission: keep 200 advisors on their toes
managed 5 General Agents (responsible for 15 PoS and 400 mio. ARR) during a planned leave of the Regional Head of Sales.
Critical Application Ownership
24 months2022 · Insurance Distribution
Mission: maintain HA and achieve noiseless migration
Owned CRM Sales platform, used by 7'000 employees, rated for 99.95% availability and FINMA-relevant. Sponsored and led effective cloud migration whilst increasing user's productivity and NPS.
Team and Area Transformation
36 months2022 · Insurance Sales & IT
Mission: scale +50% at constant costs
led 5 teams responsible for Sales Technology + Processes through synergy-seeking and cost-optimizing transformations, enabling a 2x of supported softwares and marketing campaigns and a 3x of business volumes
Application Scale-Up
8 months2021 · Software Engineering
Mission: move a MVP to a full scale App
led the expansion of a B2E application to 3 new lines of business and from 100 to 2'000 daily users, while reducing costs with near-shoring
Program Restructuring
9 months2019 · Life Reinsurance
Mission: stop 30 FTE from burning company's money
helped Managing Directors to reassert control over a project basket (5 mCHF p.a.) gone wild. Led 50% of projects to gracefull shutdown. Organized the rest in a lean portfolio for my successor.
Team Turn-Around
16 months2018 · Reinsurance Underwriting
Mission: Right-Shoring
took over a distributed team (UK + India) in charge of a customer-facing product following a catastophic transition. Rebuilt team morale, tooling and processes along a new, energizing mission statement.
Key Process Improvement
12 months2016 · Insurance / Distribution
Mission: relaunch Team and Process
took over a failing part of the sales process (-80% under target) and the demoralized team in charge. Rebuilt everything, leveraging existing staff and existing ideas. Left to my successor with team back on track.
Team and project ramp-up
22 months2013 · Data & AI
Mission: scale-up tech strategy
created a kernel of business-savy data-scientists to explore, nurture and pilot AI use cases across a whole company. Built-up a roadmap which later materialized into 50 mCHF ROI. Handed over to my successor.
Project Management
12 months2010 · Insurance
Mission: secure a runaway migration stream
helped a patchwork of marketing professionals, IT developers and CFO controllers to overcome their conflicts and team up to integrate their data & algos into an single DWH.
Project Delivery
18 months2008 · Insurance
Mission: enrich CFO steering tools
helped a Managing Director (CFO Controlling) to force-feed customer-views in his reporting and forecasting processes. Led the IT effort to integrate data and created MVPs for dashboards and planning tools.
Business Turn-Around
3 months2007 · Web-hosting
Mission: Forensic Accounting / Cash Management
assisted a small web-hosting company (10 FTE) hemorrhaging cash. Fixed critical leaks in account receivables, resulting into return to positive cash-flows. Helped them fix their pricing and extract higher unit margins.